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Solutions Sales Account Manager, Asia Pacific

Digital Science
Remote | Asia Pacific
Closing Date
June 30, 2021

Digital Science is looking for a Solutions Sales Account Manager to join our growing team in the Asia Pacific region. The role will be based in the APAC region (ideally Australia), working remotely with a globally distributed team and clients. This is a remote (home office) based position.

About us

Digital Science is a technology company that invests in innovative technologies focused on research information and software products. Contained within Digital Science are portfolio companies including brands such as Altmetric, Symplectic, figshare, and Readcube.

About the role

Digital Science Solutions Sales Account Managers (SSAMs) are senior-level sales specialists with significant experience selling research information or research software products into academic institutions.  They have established relationships within the research administration area and/or the information management (library etc.) area of academic institutions, within their proposed territory.  The SSAM will develop a large network of contacts within academic institutions to 1) promote and develop the understanding of Digital Science as a company and 2) uncover specific opportunities for DS products.  They will work closely with Digital Science Product Sales Managers to develop sales opportunities and will manage and facilitate the process through the institution.  

Responsible for all sales activities from lead generation through close in their assigned territory, they will implement agreed strategic territory plans to help meet and exceed annual targets. Core focus is on building long-term relationships through the provision of market support and decision guidance in a partnership structure.  Achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values. 

This role will be accountable for securing new sales and renewals of Symplectic, Dimensions and ripeta.

Role Responsibilities:

  • Achieve annual product sales targets for the specified territory
  • Develop strategic territory plan in conjunction with manager
  • Source, develop, and nurture the client relationships and referrals to the highest standard
  • Travel up to 50% of their time within their assigned territory to meet prospects and clients both at their location and at specified conferences and tradeshows
  • Attend internal company and team meetings as required
  • Assist in the implementation of company marketing plans as needed
  • Maintain up to date sales pipeline for forecasting purposes
  • Maintain accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within assigned territory, including the use of to aid internal communication and to maximize territory potential
  • Communicate effectively with all portfolio teams

About you:

You should have knowledge of:

  • the academic Institutional marketplace
  • the research process
  • the structure and decision making within academic institutions

You should also have one or more of the following:

  • Experience of selling products that require the agreement of a range of stakeholders
  • Experience of selling in a complex sales process
  • Experience of selling information solutions/software (i.e. instead of content)
  • Experience of new business generation
  • Experience of working within a matrix environment (team selling)

You will also:

  • Be an inquisitive self starter who can independently implement territory strategies
  • Have the desire to contribute to the development of research through technology
  • Be comfortable working in a start-up type environment
  • Have significant sales experience in the academic, library, non-profit or government market
  • Have experience with selling enterprise software solutions to C-level executives
  • Have excellent verbal and written communication and relationship building skills
  • Be willing to travel within territory, with a minimum of 50% of your time spent travelling
  • Be able to show a proven ability to achieve sales quotas
  • Have experience with mainstream CRM preferred

What we can offer you

  • A great company to work for with friendly colleagues who are passionate about the mission of our company
  • The opportunity to travel [COVID-19 guidelines permitting]
  • A competitive salary and benefits package
  • Flexible working hours
  • All the hardware you need to do your job
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